Frequently Asked Questions

How long does delivery take?
We dispatch orders within 2-3 days, and UK delivery then takes 2-7 days. Most orders arrive 4-10 days after ordering.

How much is shipping?
Delivery is free on all UK orders.

Will you contact me about my order?
We may call or WhatsApp you to confirm your order before dispatch, so please enter a working phone number at checkout.

How can I track my order?
When tracking is available, we send the details once your order has been dispatched. See our Track Your Order page for help.

Can I return an item?
Yes. You can return an item within 14 days of receiving it. It must be unused, with all original packaging and tags. Please message us on WhatsApp before sending it back. Return postage is paid by the customer.

What if my item arrives damaged or wrong?
Contact us with your order number and photos. We will replace it or refund you.

Is the checkout secure?
Yes. Checkout is encrypted and processed by Shopify. We never see or store your card details.

What payment methods do you accept?
The available payment methods are shown at checkout.

How can I contact Smile Lady?
WhatsApp or phone +44 7563 194557.